Shipping policy
Shipping Policy
Free worldwide shipping
We offer free standard shipping worldwide on all orders — no minimum purchase required.
Order processing
Orders are processed within [1–3] business days after your purchase is confirmed. You'll receive a confirmation email once your order has been placed, and a second email with tracking details once it ships.
Delivery times
Estimated delivery times after dispatch:
- United Kingdom: [7–15] business days
- United States: [7–15] business days
- Rest of world: [10–20] business days
Delivery times are estimates and are not guaranteed. They may vary due to customs processing, postal delays, peak periods or events outside our control.
Order tracking
Once your order ships, you'll receive a tracking number by email so you can follow your parcel until it arrives.
Customs, duties and taxes
Prices are shown in GBP and include applicable taxes where required. For international orders, your order may be subject to import duties or taxes charged by your local customs authority once it reaches your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Incorrect address
Please make sure your shipping address is complete and correct at checkout. We're not responsible for orders delivered to an address entered incorrectly. If you notice a mistake, contact us as soon as possible at support@paganidesignstore.store and we'll do our best to help before the order ships.
Lost or delayed orders
If your order hasn't arrived within the estimated time frame, contact us at support@paganidesignstore.store and we'll investigate with the carrier and keep you updated.
Returns
Every order is covered by a 30-day return policy. See our Refund Policy for full details on how to request a return.
Contact
Questions about your order or shipping? Email us at support@paganidesignstore.store and our team will be happy to help.